Shipping and Returns
Ordering an item from FrozenDrinkMixes.com? We can ship to virtually any address in the United States.
When you place an order with FrozenDrinkMixes.com, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose. We ship immediately once your order and payment have been verified depending on the stock on hand. Once you have placed your order, you will be able to see both shipping and delivery date estimates in the order confirmation e-mail and in the relevant order summary in Your Account.
Shipping costs for orders from FrozenDrinkMixes.com depend upon the methods and options you choose. The shipping rates for items we sell are weight-based. The weight of any such item can be found on its detail page, and a total weight is calculated prior to completing your purchase. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
You may return most items sold by FrozenDrinkMixes.com within 30 days of delivery for a full refund. We will also pay the return shipping cost if the return is a result of our error. We cannot accept returns of certain items, including:
In addition, we may at our discretion issue partial refunds for the return of certain items, including:
- Any item that is returned more than 30 days after delivery.
- Any package that has obvious signs that it was opened or used.
Problem with an Order?
If something is wrong with a
FrozenDrinkMixes.com order, we most certainly want
to help you. If
the item is damaged or defective, we will
ask you to indicate the number of items you are
returning, the reason for return, and whether you
would like a refund or a replacement item sent to
Did you receive the wrong item or an item you did not order? Visit our Returns Center. You will see a section at the bottom of the list of items in your order where you can indicate items that you did not order. We will ask you to indicate the number of items you are returning, as well as whether they arrived instead of or in addition to items that you did order. We will also ask you whether you need a refund or a replacement sent to you.
Are you missing an item? Check the packing slip that was included with your shipment. In order to fill your order quickly and efficiently with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip. If this is the case, rest assured that you will not be charged any additional shipping costs beyond those you had originally authorized. Visit the relevant order summary in Your Account for estimated delivery dates for every shipment associated with your order.
Wondering where your order is? If you have not yet received your order at all and think that you should have by now, visit the relevant order summary in Your Account. Here you will find updated availability information, estimated delivery dates, and even shipment tracking numbers when the carrier has made them available.
Need further assistance? Click the Contact Us link. Please include as much information as possible, such as the nature of the defect or damage or the name of any missing items.